FAQ

At JIMIPALAIS.COM you can expect not only high-quality fashion, but also a very special shopping experience, which is characterized by the following aspects:

Exclusive collections

Our fashion is unique and stands out thanks to the perfect combination of street style and luxurious accents . Each garment embodies the JIMI PALAIS philosophy: style awareness, quality, and individuality .

Unique design philosophy

Combining urban casualness with exquisite materials , we create fashion that tells stories. Our designs are distinctive and add that certain something to your look.

Inspiring content experiences

Our blog and social media channels offer exclusive insights into the world of JIMI PALAIS , current trends , fashion events and much more.

Worldwide shipping

We ship worldwide and guarantee fast and reliable shipping. All orders are shipped with tracking , so you can always keep track of your delivery status.

Excellent customer service

Our customer service is always available to assist you with any questions you may have about orders, returns, or care instructions . Simply contact us at info@jimipalais.com – we'll help you quickly and easily.

Discover the world of JIMI PALAIS

Experience fashion on a new level – modern, creative, and stylish. Visit JIMIPALAIS.COM and be inspired by our unique designs!

Ordering from JIMI PALAIS is easy and straightforward! Follow these steps to order your favorite pieces quickly and securely:

• Select a product: Browse our collections and select your desired product.

• Choose size and color: Select the desired size and color and click on “Add to cart” .

• Check your shopping cart: Check your shopping cart and make sure all items and sizes are correct.

• Proceed to checkout: Click on “Proceed to checkout” to start the ordering process.

• Enter shipping details: Enter your delivery address and shipping option.

• Choose payment method: Select your preferred payment method (e.g. PayPal, credit card, etc.).

• Review and complete your order: Check your details again and click “Complete order” .

Order confirmation and shipping information

After completing your order, you will receive an order confirmation email with all the details. Once your package has been shipped, you will receive a shipping confirmation including a tracking number so you can track your delivery at any time.

At JIMI PALAIS, you can easily track your order to check the current delivery status at any time.

1. Receive shipping confirmation:

After your order has been shipped, you will receive a shipping confirmation email from us. This email includes:

-Your order number

-A tracking link

-Further information about the shipping service provider

2. Use shipment tracking:

Click on the tracking link in the email to view shipping details.

Alternatively, you can enter the order number directly on the shipping provider's website to check the current status of your delivery.

At JIMI PALAIS, we offer a variety of secure and convenient payment methods. We accept the following payment options:

• American Express (AMEX) : Pay securely with your AMEX credit card.

• Apple Pay : Use your Apple device for fast, contactless payments.

• Google Pay : Easily pay with your Google account.

• Klarna : Choose between immediate payment, purchase on account or installment payment.

• Mastercard and Maestro : We accept both debit and credit cards.

• PayPal : Pay conveniently and securely with your PayPal account.

• Shop Pay : Fast checkout with Shop Pay for a seamless shopping experience.

• UnionPay : We accept for international payments.

• Visa : One of the most widely used credit cards in the world.

All payments are encrypted and processed securely to protect your data. You can select your preferred payment method during the checkout process.

Yes, your payments at Jimi Palais are absolutely secure! We attach great importance to the protection of your personal and financial information.

Security measures:

Encrypted transmission: All payment data is transmitted using secure SSL encryption to protect your information from unauthorized access.

Certified payment providers: We only work with trusted payment service providers.

Data protection: Your payment data is never stored on our servers, but processed directly via the payment providers' secure systems.

Fraud protection: Our systems are equipped with multi-level authentication measures and modern security technologies to prevent fraud.

If your order is not accepted by JIMI PALAIS , there may be several reasons. Please check the following points:

1. Check payment information:

• Make sure that the card details entered during the payment process are correct (card number, expiration date, CVC code).

• Check if your payment method is supported by us (e.g. Visa, Mastercard, PayPal, Klarna, etc.).

• Make sure your card is activated for online payments .

2. Contact your bank:

If the system still does not accept your order, please contact your bank or payment provider .

The bank may have blocked the transaction for security reasons .

Some banks have limits for online payments that need to be adjusted.

Shipping at Jimi Palais typically takes 2 to 5 business days . Once your order has been successfully placed and confirmed, we will process it as quickly as possible to ensure your products arrive promptly.

As soon as your order has been shipped, you will receive a shipping confirmation including a tracking number so that you can track your delivery at any time.

Please note:

No shipping on weekends and public holidays.

In case of particularly high demand or special promotions, short delays may occur.

International delivery times may vary depending on the destination country.

If you have any questions about your order or shipping times, our customer service team is always happy to help!

No, there are no shipping restrictions at JIMI PALAIS !

We deliver worldwide and ensure that your order reaches you safely and quickly – no matter where you are.

A notice:

Delivery times may vary depending on the destination country.

All orders are shipped with a tracking code so you can track your delivery at any time.

Yes, for security reasons, all orders placed on JIMIPALAIS.COM require a signature upon delivery .

This ensures that your order is delivered safely and reliably and can only be accepted by you or an authorized person.

Important instructions:

If no one is present at the time of delivery, the courier will leave a collection slip or make another delivery attempt.

Please ensure that you or an authorized person can accept the delivery.

Your satisfaction is our top priority at JIMI PALAIS . If you are not completely satisfied with your purchase, you can easily return your order.

1. Return conditions

You have the right to return your order within 14 days of receipt.

Items must be returned unworn and undamaged and in their original packaging .

All labels and tags must still be attached.

2. Return process

Register a return: Contact us at info@jimipalais.com to register your return.

Return label: You will receive a return label via email, which you can print out and attach to the package.

Send a package: Take the package to the nearest shipping point.

Shipment tracking: Keep the shipping receipt with the tracking number .

3. Refund

Once your return has been received and inspected, you will receive a refund confirmation via email .

The refund will be made to the original payment method used.

Processing may take up to 10 business days , depending on the payment method.

4. Exchange

Unfortunately, a direct exchange is not possible. Please place a new order and return the unwanted item.

5. Return costs

The cost of return shipping is borne by the buyer unless the goods are damaged or defective.

In the case of defective items, we will cover the return costs in full.

Questions?

If you have any questions about returns or refunds, our customer service is always available:

Email: info@jimipalais.com

Thank you for your trust in JIMI PALAIS !

Yes, an exchange is possible at JIMI PALAIS if you observe the following conditions:

Exchange process

If you are not a registered customer, please fill out the "Exchange Form" in the customer service area within 20 days of the delivery date .

You then have 14 days to return the package to our distribution center .

Restrictions on exchange

Fragrances are not excluded from return and exchange, but must be returned in an unopened condition.

For more information about our return policy, please visit the legal section of our website.

Return conditions

Please refer to our return policy and guidelines when returning the item.

Please remember that each item can only be exchanged once .

If you need additional support or have any questions about your product, please feel free to contact JIMI PALAIS at any time. Our customer service team is available to assist you with any concerns regarding your order and the care of your products.

Contact options:

Email: Send us a message at info@jimipalais.com

Response time: We strive to respond to your inquiries within 24 to 48 hours .

Aftercare tips:

Care instructions: Please follow the care labels on our products to ensure the quality and longevity of your fashion.

Cleaning recommendations: Our high-quality materials require special care. For detailed instructions, visit our care page or contact us directly.

Product advice: Do you have questions about fit, material, or styling? Our team is happy to help!

We want to ensure that you enjoy your JIMI PALAIS products for a long time. Don't hesitate to contact us – we're here for you!

To preserve the longevity and quality of your JIMI PALAIS clothing, please follow the care instructions below:

1. Check care labels

Care instructions can be found on the care labels inside your JIMI PALAIS clothing.

Detailed care and material information is also available on the product page at jimipalais.com .

Tip: Always follow the recommended care instructions to keep your fashion in optimal condition.

2. Be careful with oil and alcohol-based substances

Avoid contact with:

• Perfumes

• cosmetic products

• disinfectants

• Oil-based care products

These substances can leave stains that may not be removable and can affect the quality of the fabric.

3. Treat stains immediately

If larger stains occur, clean the garment as soon as possible to prevent the dirt from penetrating the material fibers.

Protective measures: Cover delicate accessories such as zipper pulls before cleaning to avoid damage to the fabric.

4. Proper storage

Store your clothes in a cool, dry place to prevent deformation and material damage.

Avoid direct sunlight , heat or moisture .

Excessive folding and compact packing can permanently damage delicate details such as embroidery, beads, rivets, leather appliqués and faux fur .

Tip: Let your clothes “breathe” occasionally by taking them out of the wardrobe and airing them out.

• By following these care instructions, you will help to maintain the exclusive quality of your JIMI PALAIS fashion and enjoy it for a long time.
  
  If you have any questions about care or specific materials, please contact our customer service at info@jimipalais.com .

Do you have any questions, suggestions, or need support? Our customer service team is happy to help!

Contact options:

Email: Simply send us a message to info@jimipalais.com .

Response time: We strive to respond to all inquiries within 24 to 48 hours .

Our team is happy to assist you with any questions about orders, shipping, returns , or general inquiries. We look forward to hearing from you!